Policies

This is where we list all the Rules of the Game. If you wish to learn more about our game play please read on.

Privacy Policies

At Soccer Mum we understand that your families privacy is important to you. So rest assured that when you visit our site we use your information responsibly.

We only collect certain information about your device, your interaction with our site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. 

We share your Personal Information only with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may share your Personal Information to comply with delivery of your item via postage and/or courier services.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

We will under no circumstances sell your personal information to any third parties.

Refunds

Life with sporty kids is fast paced and busy and we understand that here at Soccer Mum. To help with your busy lifestyle we have a very simple refund policy.

We ask only that you please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

We have a 14-day refund policy, which means you have 14 days to send us an image of your concern to info@soccermum.com.au and if we can't rectify the situation to your satisfaction we will refund you no questions asked.

You’ll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund request, please contact us at info@soccermum.com.au

Shipping 

Keeping life simple is what we aim to do so we ship all our items with Australia Post Domestic Carrier and Internationally. They are tried and trusted across our great land and make tracking your package so easy.

We send all our items with tracking so you will always know how far away your new favourite thing is.

Please Note: Buyers are responsible for any customs and import taxes that may apply if you have purchased from overseas. Soccer Mum are not responsible for delays due to customs.
Once an item is in the hands of Australia Post Soccer Mum have limited means to influence the pace of delivery but will do our best to assist if things seem to be taking longer than usual.